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OfficialAPIs

Shared Inbox Platform
WhatsApp Solutions
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Multi-Agent Collaboration

One WhatsApp Number.
Your Entire Team.

Stop passing the phone around. Equip your sales and support teams with a powerful collaborative inbox to manage thousands of WhatsApp conversations simultaneously.

The Problem

WhatsApp Web wasn't built for teams.

Sharing a single phone or relying on limited web logins leads to delayed responses, duplicate replies, and frustrated customers. It's time to upgrade.

Standard WhatsApp Web

  • Agents constantly logging each other out.
  • "Wait, who is replying to this customer?" (Collisions).
  • Zero analytics to track agent response times.
  • No way to leave private notes or tag colleagues.

OfficialAPIs Team Inbox

  • Unlimited agents logged in simultaneously.
  • Clear ticket assignment and collision detection.
  • Deep analytics on response and resolution times.
  • Internal notes, @mentions, and CRM syncing.
Support Ticket #102

Waiting for reply

Hold on!
SJ
Sarah Jenkins is currently replying to this customer.

Never double-reply again.

Prevent embarrassing situations where two agents answer the same customer simultaneously with conflicting information.

  • Live "Agent is typing" indicators.
  • View exactly who is viewing a chat.
  • Restrict chat access to assigned agents only.

Automate ticket assignment.

Don't waste time manually triaging messages. Set up rules to route conversations to the right team instantly based on keywords, intent, or tags.

  • Skill-based Routing

    Send "Pricing" inquiries to Sales, and "Broken" inquiries to Tech Support.

  • Round Robin

    Distribute incoming chats evenly among available agents to balance workload.

Active Rules

If message contains refund

Assign to Billing Team

If user tag is VIP

Assign to Key Account Mgr

Quick Replies (Type '/')
/greeting Press Enter

Hi {{name}}! Welcome to our store. How can I...

/refund-policy Press Enter

Our refund policy lasts 30 days. If 30 days have...

/ask-review

We're glad we could help! If you have a second...

Resolve tickets 5x faster.

Empower your team with tools designed for speed. Don't make agents type out the same answers 50 times a day.

Canned Responses

Save common answers to a shared team library.

Rich Media

Quickly send PDFs, invoices, or product catalogs.

Interactive Menus

Send WhatsApp lists and buttons for quick choices.

Auto-Replies

Set out-of-office hours and automated greetings.

Context is everything.

Sync your CRM. See customer history, order data, and lifetime value directly beside the chat.

Zap

Bring order to the chaos.

Unify your team, respond faster, and watch your customer satisfaction scores soar. Start your free trial today.

14-day free trial. No credit card required.

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Answering Questions

Frequently Asked Questions

Everything you need to know about the shared team inbox.

Chat with our experts